Have you ever wanted to
convert files without the need
to download software ?
Frequently Asked Questions
Answers
Welcome to our FAQ page - Just click on a question below to see the answer. If you can't find a solution to your query here then please fill in our online support form and we'll do our best to help.
Questions| File Conversions | (Back to top) |
- What different file formats do you support ?
- I converted a file and didn't receive an email link to it - What happened ?
- I received a link to a file that I don't know about - What should I do ?
- Can I convert the same file twice ?
- I got an "Incorrect Link" message when I tried to retrieve my converted file - What happened ?
- I got a "File download expired" message when I tried to retrieve my converted file - What happened ?
- What is the "AllConvertedFiles.zip" on my converted files page ?
- I'm having problems opening my converted file after downloading - Can you help ?
- I deleted a file that I converted through this site - Can I retrieve it from you ?
- How many files can I convert at one time ?
- How can I convert files ?
- How can I convert files held on other websites ?
| Uploads / Downloads | (Back to top) |
| Accounts | (Back to top) |
- Why sign up for an account ?
- How can I signup for an account ?
- How do I login ?
- How can I pay ?
- How can I upgrade my Account ?
- How can I cancel my Account ?
- How can I change my password ?
- I have raised a support call when should I expect to hear something ?
- I haven't received my activation email ?
- When upgrading or cancelling do I need to use the same PayPal address I signed up with ?
| Manage Files | (Back to top) |
- What is manage files ?
- How can I search my files ?
- Are my files permanently deleted when I delete ?
- How can I rename my files ?
- How can I share my files with friends ?
- How can I convert my already converted files into other formats ?
- I can only see 10 files in my inbox but I know I have converted more, how can I see them ?
| General Queries | (Back to top) |
| Reporting Abuse | (Back to top) |
| About Us | (Back to top) |
| File Conversions | (Back to top) |
- What different file formats do you support ? We have split our file formats into five distinct categories - Document, Image, Music, Video and Other Formats, you can see the exact conversion types on offer here.
- I converted a file and didn't receive an email link to it - What happened ? In high volume periods emails can be delayed by up to an hour, if you still haven't received an email after this time period there may have been a failure with the conversion process and we would suggest attempting to convert the file again. If you still do not receive an email please report it to our support team support@zamzar.com.
- I received a link to a file that I don't know about - What should I do ? Someone may have raised a request for your email address that you did not know about, you can either remove the file from our records here or email us at abuse@zamzar.com.
- Can I convert the same file twice ? You can convert the same file as many times as you want (although not in the same upload session.)
- I got an "Incorrect Link" message when I tried to retrieve my converted file - What happened ? It could be that your file is no longer available - we currently hold files for a 24 hour period. It could however be that there has been a failure in the conversion process, in this case we would suggest attempting to convert the file again, if this still fails then please email our support team support@zamzar.com
- I got a "File download expired" message when I tried to retrieve my converted file - What happened ? Your file is no longer available - for the free service we currently store converted files for a 24 hour period. (This time period is unlimited if you signup for a Zamzar account)
- What is the "AllConvertedFiles.zip" on my converted files page ? When converting more than one file, we give you the option to download all your files in a compressed zipped format. Once downloaded you can unpack your compressed zip file that contains all your converted files. Generally this file is 25% smaller than downloading all your individual files.
- I'm having problems opening my converted file after downloading - Can you help ? If you find after your conversion that the file will not open, please ensure you have the correct software in order to open your file. If you have the correct software, and the file still does not open then please report the issue to our support team support@zamzar.com , attaching the affected file.
- I deleted a file that I converted through this site - Can I retrieve it from you ? You can use the link that was sent in your email if it is within 24 hours of the conversion, unless you have signed up to one of the conversion plans where you can manage your files as you wish. Within the free service we would suggest re-converting your file as we delete all files after a 24 hour period.
- How many files can I convert at one time ? Currently you can convert a maximum of 5 files in a single session, and as many files as you want throughout the day. However if you signup you can convert up to 20 files at any one time.
- How can I convert files ? You can convert files from your computer on Zamzar on our main conversion page by clicking the "Browse" button, browsing to your file, selecting the relevant conversion type, entering your email address then clicking the "Convert" button. If you have a Zamzar account once logged in your email address will be pre-filled - As well as being sent to your email address your converted file will also be placed in your inbox.
- How can I convert files held on other websites ? Should you wish to convert files from other websites (including YouTube) then go to Zamzar's download videos page and paste the URL of the video to convert (e.g http://youtube.com/?v=Q9dHML7oadU)
Should you wish to convert a file from another website then use the full URL to the file on that website (e.g. http://www.exinfm.com/excel files/model.xls) and paste this into Zamzar's conversion box.
You can learn more about these features at our overview page.
| Uploads / Downloads | (Back to top) |
- Why I am having problems uploading or downloading large files ? For free users we have a maximum file upload limit of 100 MB (for those with Zamzar accounts this limit is up to 1 GB). Depending on the amount of activity on the site, you may see slight variations in the timings for uploading and downloading files. If you experience unmanageable response levels please email our support team with details of the problem support@zamzar.com.
- What's the maximum size of files that I can upload ? Currently on the free Zamzar service you can upload a maximum of 100 MB of data split between up to 5 different files. If you signup for an account with Zamzar though you can upload files up to 1 GB in size.
- How many times can I download my converted file ? You can download your converted file as many times as you like. Free users have 24 hours before their converted files are deleted from our systems - Zamzar account holders do not have such limits.
- How long should it take to upload or download my file ? This is completely dependent on the type of internet connection you have - Dial-up users may find the process slow. If you are experiencing slow upload speeds remember that many broadband and ADSL providers allow for fast download speeds but limit users on upload speeds. Check with your provider for more detailed information.
- I can't find my downloaded file - Where did it download to ? You specify where you want to download your file to on your computer, we have no default directory to download converted files to. If you cannot find it, you can download your file from the link in the email we sent you as many times as you like within the 24 hour period from when you received your email.
| Features | (Back to top) |
- Does this service work on the Mac OS or Linux platforms ? Yes - Because this service is provided through a web browser interface it is supported on those browsers which run on Mac and Linux.
| Account Management | (Back to top) |
- Why sign up for an account ? There are many reasons why you may want to sign up for an account. You may want complete control over your files, for subscribed users there are no expiry limits on files. You may want to convert larger files, currently with the free service you can only convert 100 MB files, however, when you have signed up for an account you can convert files up to 1 GB in size. Sometimes in busy periods files can take some time to come through to your email address, when signed up users convert a file they are moved straight to the top of any queues meaning they receive there files instantly. You can see our full list of compelling reasons to sign up here.
- How can I sign up for an account ? If you have made the decision to sign up you can follow these easy steps - (1) Select register at the top of the screen next to the login button, alternatively click here. Choose a plan that you think suits your needs, and select the blue signup button. Once you have selected your plan you will be taken to a screen asking for a few details which we need you to fill in, in order to proceed. Once you have filled this information in you will be taken to the payment screen (hosted by PayPal). You can either pay with your existing PayPal account (if you have one) alternatively you can pay by credit/debit card. Once payment has been confirmed you will be taken back to the Zamzar site and will receive an activation email once PayPal has confirmed your payment (this usually arrives within 1 - 2 minutes). Once you have received this email you are signed up and free to start using the Zamzar service.
- How do I login ? As long as you have signed up and we have received payment from PayPal, then you can login. In order to login you will see at the top of each page an email address and password box. You will need to enter your email address and password that you registered for the service with and click the login button. If you have forgotten your password you can go here to reset your password.
- How can I pay ? Our payment module is handled by PayPal, and they accept a variety of payment methods. All major credit cards (MasterCard, Visa, American Express/Optima, Diners Club, Discover/Novus, Enroute, JCB) also it accepts debit cards such as switch and solo.
- How can I upgrade my Account ? If you have signed up to a zamzar account and wish to upgrade you can do this easily through by going to the following screens - here or here. If you select the upgrade option you are then taken to PayPal to complete the payment transaction. Once you have completed the transaction you will receive an email prompting you to activate this upgrade, once you have activated the upgrade will take effect from the next billing date. Should you wish to upgrade on the same day, you can choose to pay the pro-rated cost between the date you wish to upgrade and the next billing date.
- How can I cancel my Account ? Should you wish to cancel you zamzar account, you can go to your account page and cancel your package. It is worth noting that cancellations happen immediately and you will lose all of your files, so it's worth backing these up before cancelling.
- How can I change my password ? Should you have forgotten your password we have a page whereby you can change your password. Should you wish to do this, then just visit our password rest page.
- I have raised a support call when should I expect to hear something ? We will always try to respond to all users as soon as possible, however, at busy periods we will need to prioritise. As a result we will aim to contact users (this may not be a complete resolution, however, we will at least start the dialogue) within 5 working days for the basic plan, 4 working days for the pro package and 2 working days for the business package.
- I haven't received my activation email ? If you have signed up but not yet received your activation email then please check your bulk or spam folders, as on occasion Zamzar emails are placed here. Should you still not be able to find your email, then please attempt to log in with your signup email and password. If this still does not work as expected then please contact our support team at support@zamzar.com
- When upgrading or cancelling do I need to use the same PayPal address I signed up with ? Yes - If you are cancelling or upgrading your plan, you will need to ensure you use the original PayPal address you used on signup. Failure to do this will mean you will not be able to upgrade or cancel. Should you have forgotten your PayPal details, then please contact the zamzar support team at support@zamzar.com.
| Manage Files | (Back to top) |
- What is manage files ? Manage files is a personal inbox where you can store all of your converted files. You can use it to rename, delete, re-convert or download any of your files. You can also, if you wish, send your files onto friends using the share functionality.
- How can I search my files ? Within the manage files page we have given you the ability to search for files. The search is based on a wildcard search, therefore any part of the file name you enter will look at all your files and return anything with your search criteria entered. For example if you entered "doc", this would return all files with doc, therefore all of your doc files. Similarly if you entered "fun", and you had three files within your inbox with the letters fun within there filename, then these would be returned.
- Are my files permanently deleted when I delete ? When you choose to delete files from within your inbox these are permanently deleted from our servers, therefore you are requested to proceed with caution when deleting files from your inbox.
- How can I rename my files ? Should you wish to rename any of your files, then we have offered this functionality within the manage files page. Against each file you will see a rename option, once you select this the filename box will become editable and you can change the name. Next to this box you will see cancel and save options should you cancel the box will become uneditable and the filename will revert to what it was previously. Should you save, the filename you have entered within the box will be the new filename.
- How can I share my files with friends ? You can now share your file links with friends by selecting the share option. You can either share by email address (remember to separate each email address with a comma) or you can load in your contacts from your webmail provider using the external plaxo widget. If you choose to load your contacts in, select the plaxo widget this will prompt you to enter your email address and password to authenticate with your webmail provider, and will then offer all the contacts you hold, you can then select these and this will autofill the email address box, thereby enabling you to send this file to all members of your contact address book.
- How can I convert my already converted files into other formats ? If you have already converted a file, however, wish to also convert this into another format, this can be easily be done by pressing the zamzar logo next to each file. This will then open a new window with the file information pre-filled. You can then select your new format and convert in the usual way.
- I can only see 10 files in my inbox but I know I have converted more, how can I see them ? You will see at the bottom of the manage files screen a box containing 10, 20, 30 and 40. You can select this option to display more files on one screen, thereby enabling easy management and viewing of your inbox.
| General | (Back to top) |
- I don't like the ads, how can I remove these ? Should you signup for a Pro or Business plan you will see an ad-free version of zamzar.
- I have some sensitive files, how can I send these in a more secure manner? All files and data held within Zamzar is held in a very secure manner, however should you be looking for that little bit of extra security within our Business plan we have enabled SSL 128 bit encryption for extra security whilst your sensitive files are being uploaded or downloaded.
| Reporting Abuse | (Back to top) |
- How do I remove copyrighted / objectionable / pirated material from Zamzar ? We take abuse very seriously. We offer the facility to remove any file you have converted here. Alternatively please email us at abuse@zamzar.com
| About Us | (Back to top) |
- How can you offer such a great service completely free of charge ? We operate a business model that generates revenue through advertising tie-ups, which we use to provide you with a first-class service for transforming your files.
- "Zamzar" is kind of a weird name - Where does it come from ? The name "Zamzar" is based on a character from the German author Franz Kafka's book "The Metamorphosis". In the novel Kafka describes the extraordinary story of a young man who is transformed whilst sleeping into a gigantic insect. The man's name - Gregor Samsa - was used as the basis for our company name because of its' powerful association with change & transformation.